1. P-Telemóveis

The following text establishes the pre-contractual information regarding the contracts signed at a distance on the web page www.ptelemoveis.pt, referred to in article 4 of Decree-Law no. 24/2014 of February 14, and all subdomains / sub -websites. The domain www.ptelemoveis.pt is owned by FUN DISPLAY, LDA, headquartered at Estrada Carreira de Tiro, Lot 29/30, R / C, Gândara dos Olivais, 2415-598 Leiria and company number 507 654 595. This is also its registration number in the Commercial Register of Leiria, with a share capital of 70,000.00 €, hereinafter referred to as P-Telemóveis.
P-Telemóveis reserves the right to freely modify this pre-contractual information in order to adapt it to the applicable legislation, without the need for any prior notice. Both browsing the website www.ptelemoveis.pt, as well as its sub-domains and sub-websites, as well as the purchase of any product at those addresses, presupposes the acceptance of the present information and General Conditions of Use contained in this page.

2. Conditions of use of www.ptelemoveis.pt

The User undertakes to use this website in compliance with the provisions of applicable law, refraining from using the website for activities contrary to law, morality and good manners, or rights and interests of third parties. The website www.ptelemoveis.pt may have links to other websites, which may contain useful information / tools for its users, however these general conditions will not apply to third party websites. Therefore, if you are redirected to another website, from our website, you should read the privacy policy of the website in question.

3. Amendment of the present conditions

P-Telemóveis reserves the right to unilaterally modify and at any time, without prior notice, the presentation and content of the Website, its services and the general conditions of use, with the exception of the contracts already executed and in execution. These modifications will serve to improve the website as well as the services offered to the user of the website which, if it does not agree with the changes made, may terminate the contract.

All content and information contained in www.ptelemoveis.pt and its subdomains are the property of FUN DISPLAY, LDA and therefore the use, reproduction, copying and dissemination by other means of logos, texts, images and videos contained in this website, subject to its prior authorization.

4. Product Information

P-Telemóveis takes into account the information on the essential characteristics of the products through technical descriptions shared by its suppliers, and photographs that illustrate the products marketed, in strict respect of the best standards in the market.

As such, the images of the products available on the site, aim to reproduce the product identically as it is in reality. Taking into account that used products are also marketed but with warranty, in the case of used products there may be differences between the image and the product itself due to the use and history of the same, which is unique in each equipment. Therefore, every effort has been made to ensure that the information presented here is free of typographical and pictorial errors. Whenever these occur, P-Telemóveis will proceed as soon as possible to correct them.

    • 4.1 Price Information

The retail prices indicated on www.ptelemoveis.pt, as well as its sub-domains, are presented in euros and already with the value of VAT included.

The costs of the shipping service, in purchases or services below 250 €, are borne by the user / buyer, and add to the total value of the selected products. The user will be informed of these charges before confirming his request and completing the purchase process, as well as the difference in value depending on the chosen shipping medium. P-Telemóveis reserves the right to change prices at any time. However, P-Telemóveis undertakes to apply the rates and prices indicated at the time of making the purchase order.

In the event of a computer error, manual, technical or any other cause, which causes a noticeable change and not foreseen by P-Telemóveis in the sale price to the public, in such a way that it becomes unacceptable or manifestly derisory, the purchase order will be deemed invalid and void.

The prices of products available at www.ptelemoveis.pt are only valid for purchase orders made through www.ptelemoveis.pt.

The articles marketed by P-Telemóveis in www.ptelemoveis.pt are subject to the legal guarantee regime, in accordance with the provisions of article 5 of Decree-Law no. 67/2003, of April 8, with amendments introduced by Decree-Law No 84/2008 of 21 May.

    • 4.2 Faulty product

In case of having a broken product, the customer should go to a physical store of P-Telemóveis, presenting the purchase invoice and the article. In case this option is not possible, the customer can send the product by registered mail to the Technical Center of P-Telemóveis. The necessary information on how the customer should send the information, are available either by phone, email or through the social network Facebook.

All products sold by P-Telemóveis are not manufactured by the same. At the time of sale, P-Telemóveis passes on to the customer the guarantee of the same product (s).

All new electronic products, wrapped and boxed, have a 24 month warranty from the supplier, as the law states. Accessories, such as covers, are guaranteed in accordance with applicable law.

    • 4.3 Returns for shipping damages

If the customer detects any anomaly or damage caused by the transportation of the article that he ordered, he must immediately notify P-Telemóveis. In the case of large volumes, the customer must, upon receipt and unpacking, check for any visible damage that may have been caused by the transport. If the article has any damage it should not accept it. After signing the transport guide, P-Telemóveis is not responsible for any physical damage caused by the transport.

    • 4.4 Product Returns

The consumer has a period of 14 days from the day he acquires the physical possession of the goods - or the day on which he acquires the physical possession of the last good, in the case of several goods ordered in a single order and delivered separately - for proceed with the return of your order, and without having to indicate the reason. See this page for detailed information on this topic on P-Telemóveis.

The consumer, shall print and complete Annex B (download). This document must go along with the product that is being returned to P-Telemóveis.

The costs of shipping to our facilities are borne by the customer, and the costs of delivery to the customer are charged to P-Telemóveis.

P-Telemóveis is not responsible for damages to the product during transportation. The customer should only send the equipment after performing all the tests and make sure that it is not in condition, and if the product is delivered to us in perfect working conditions, and do not present any anomaly after being tested, the same will be returned to the customer, who is responsible for paying the shipping costs.

The copy of the invoice or cash sale - not the original shipped at the time of sale - should be sent together with the products in the package. The products must be returned in the original box with the accessories that went in the same: such as cables, covers, instruction manuals and CDs.

Regardless of whether or not the equipment is warranted, when it is checked for repair and no malfunction is detected, or if it has been caused by misuse, a fee may be charged to cover logistical costs.

In no event shall we be liable for any partial or total loss of data, programs or software installed on the products delivered for repair.

We are not responsible for equipment that has not been lifted 6 months after repair. After this period, the equipment will be considered abandoned and delivered to a recycling center.

WARNING: any alteration to the original product, invalidates the manufacturer's warranty and will be promptly returned to the customer with shipping costs.

5. Viruses

P-Telemóveis is not responsible for the damages resulting from any computer viruses or any other situations to which it is unaware, and that prevent the access and correct functioning of the domain www.ptelemoveis.pt, as well as the services available in it.

6. Privacy and Customer Data

P-Telemóveis respects the privacy of all users of its website and undertakes to protect the personal information that each user chooses to share. Some sections and / or features of this website may be browsed without disclosure of any personal information by the user.

However, when it is necessary to collect personal information to provide services or when each user decides to provide some of his personal data, the use of that information and those data will be made in compliance with the applicable legislation on the protection of personal data - Law 67/98 of 26 October, Data Protection Law - in order to ensure the confidentiality and security of the personal data provided.

The entity responsible for the collection and processing of personal data is FUN DISPLAY, LDA. In the context of the management of customer data, the personal data collected will be transmitted to third parties who are carriers of goods whose sole and exclusive purpose is the performance and full execution of the services or products purchased by the user, holder of the personal data collected.

The provision of personal data is optional and will always be guaranteed, under the terms of the law, the right of access, rectification and cancellation of any data provided, that right may be exercised in person or in writing, directly to the address of the registered office, website homepage.

7. 7. Online Dispute Resolution 

Alternative dispute resolution is the possibility that all consumers have at their disposal, to resort to official entities to assist them in resolving or guiding some conflict, before opening litigious proceedings in the Courts.

In the event of a consumer dispute, the consumer may use the following alternative dispute resolution entity:

National Center for Consumer Conflict Information and Arbitration
Telefone: 213 847 484
E-mail: cniacc@uni.pt
Website: www.arbitragemdeconsumo.org

For more information, see the Consumer Portal at www.consumidor.pt
(under article 18 of Law no. 144/2015, of 8 September)

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